Fix: Error Code 009 ‘Roku Can’t Connect to the Internet’

• Blog
• September 22, 2022

If your Roku won’t connect to the internet, you may see the Error Code 009. To fix this, try restarting your Roku, modem, and router. You can also try resetting your Roku to factory settings. If none of these work, contact your internet service provider.

Fix: Error Code 009 ‘Roku Can’t Connect to the Internet’

What is Error Code 009?

Error Code 009 indicates that your Roku device is unable to connect to the internet. There are a few possible reasons for this:

1. Your device may be too far from your router.
2. Your router may be experiencing an issue.
3. Your internet service may be down.

If you are receiving Error Code 009, try the following:

1. Move your Roku device closer to your router.
2. Restart your router.
3. Contact your internet service provider to check if your internet is down.

How to Fix Error Code 009

If you’re seeing Error Code 009 on your Roku device, it typically indicates that your device is having trouble connecting to the internet. There are a few things you can try to fix this issue:

First, check to make sure that your Roku device is connected to the internet. If it’s not, try connecting it to a different network or Wi-Fi router.

If your Roku device is already connected to the internet, try restarting your router or modem. This can sometimes resolve connectivity issues.

If you’re still seeing Error Code 009, you may need to factory reset your Roku device. This will delete all saved data on your device, so be sure to back up any important files or settings before proceeding.

To factory reset your Roku device, go to Settings > System > Advanced System Settings > Factory Reset. Choose the option to delete everything and then confirm. Your Roku device will now restart and should be able to connect to the internet.

Conclusion

If your Roku device is having trouble connecting to the internet, there are a few things you can do to fix the issue. First, check to make sure that your router is working properly and that there is no interference from other devices. If your router is working properly, try connecting your Roku device to a different network. If you are still having trouble connecting to the internet, you can try resetting your Roku device.

Contact Information

If you continue to experience issues connecting your Roku device to the internet, please contact our support team for assistance. Our team can be reached at (888)600-7658 or through our support website at support.roku.com.